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    Frequently Asked Questions – MWPS FAQs

    01 General

    Not happy about something?

    We aim to give you the best customer service possible. If you feel we’ve fallen short,  we’ll work with you to put things right.
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    Contact Us

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    How To Find Us

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    How can I contact MWPS?

    We have moved and have new contact details. Please click here

    Where Can I Find a Complete List of Equipment For Sale?

    You can download both an Microsoft Excel Spreadsheet which has functionalities to sort the listings by ‘manufacturer’ – ‘price’ or ‘kW size’ or a PDF version which give you an ‘At Glance’ sight of all equipment currently available through MWPS at the following link: Click here!  Both lists contain links to the specific adverts on our web site providing you with more specific information of the equipment on offer.

    You can also copy and paste this link into your browser: http://www.mywindpowersystem.com/marketplace/new-wind-turbines-for-sale/used-wind-turbines-download-list/ 

    If you can not find the make and model you are looking for, please send us the details of your desired equipment by using our online ‘Equipment Request’ Form: Click here! or if you have a specific question, then please contact us by clicking here!

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

     

    Can Not Find The Answer To Your Question?

    We aim to give you the best customer service possible, so please feel free to submit the question you would like us to answer or to include in our next FAQ update by clicking here!

    02 Before You Buy

    Contact Us

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    Does the seller or MWPS provide warranty?

    NEW EQUIPMENT

    All new products sold by MWPS  are covered by the manufacturer’s warranty programs. All warranty claims must be requested from and processed through the manufacturer’s warranty support. We will gladly assist you with processing warranty claims for items purchased from us. We can also assist and direct you with any replacement parts or accessories you may need to order

     Please note: Improper installation or operation of your wind turbine will null and void your manufacturer warranty. Your system must be installed by a qualified installer. Wind turbines, like other sources of electrical power, must be installed following the guidelines established by your state/province and local regulations. Consult a local electrical contractor or the local planning and zoning office for details and regulations.

    Warranty Periods

    Most wind turbines come with a standard 1-2 year manufacturer warranty. The exact length of warranty will be shown on your final invoice for the products purchased from us. Various extended warranties are also offered by the majority of our manufacturers. Extended warranties must be bought at the time of your wind turbine order. Please enquire for prices on extended warranties by contacting us via email.

    SECOND HAND & USED EQUIPMENT

    MWPS does not sell second hand or used equipment. MWPS only provides a brokering service for used and second hand equipment and  connects buyers and sellers in order to complete a purchase transaction. Therefor MWPS can not provide any warranty on second hand or used equipment.

    Used wind turbines are usually put up for sale by an owner after approx. 10 years or more in operation and therfor, warranty can also not and will not be given by the seller as the equipment’s manufacturer warranty would already have expired during it’s time of operation. Standard manufacturer warranties are usually given for no more than 2 years from date of purchase and used or second hand equipment is unlikely to be put up for sale within only 2 years of purchase. In the event that warranty can or will be given by a seller of used or second hand equipment, then this will be clearly indicated in the relevant advert.

    REFURBISHED EQUIPMENT

    Some of our advertised equipment is offered by our sellers in ‘refurbished’ condition which means that main parts, which are subject to wear and tear (ball bearings etc) had been replaced and are new, all functions thoroughly tested and fixed with either refurbished or new parts and a cosmetic overhaul been undertaken. If warranty on such equipment is given by the seller, then this will be clearly indicated in the relevant advert. However, in most cases, warranty on refurbished equipment is for a period of 1 year from date of purchase and usually limited the refurbished parts and workmanship only. Some sellers of refurbished equipment only provide warranty in connection with an additional service and maintenance contract for the equipment purchased and for a minimum of 1 year. Such ‘refurbishing’ sellers can often also provide an extended warranty in connection with a service & maintenace contract for the same extended period. Please refer to the advert of the equipment you are interested in and see if the equipment is in ‘refurbished’ condition and if it is sold with warranty.

    REMANUFACTURED EQUIPMENT

    Some of our advertised equipment is offered by our sellers in ‘remanufactured’ condition which means the equipment is completely overhauled, all major parts replaced and new and in most cases, the equipment been brought up to the latest technolgy available and technically updated (controllers) and is in superior condition than the equipment when it was originally purchased. such equipment always comes with warranty with a minimum of between 1 to 2 years from date of purchase and in some cases up to 5 years and beyond in connection with a service & maintenance contract for the same period.

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

     

    How can I contact MWPS?

    We have moved and have new contact details. Please click here

    Why can I not contact the seller directly?

    You can contact the seller directly but not in the first instance. Once certain pre-conditions are fulfilled and an introduction between you and the seller has been made, you can contact the seller directly from then onwards.

    MWPS has NDA’s (Non-Disclosure Agreements) and Introducer Agreements with most  sellers, who’s equipment is advertised on our web site in place. Under such agreements, MWPS is bound and obliged to undertake a vetting process in which every interested buyer or prospect will need to be evaluated first and the buyer’s project reviewed and succesfully verified for suitability before an introduction to the sellers can be made. A prospect who is interested in the purchase of any of the equipment for sale on our website will have to sign and provide the following documents first to start off the selling process or to arrange inspections and thereafter can enter into direct negotiations with the seller:

    • Project Evaluation Form (Online Form – Basic Project Information)
    • NDA & NCA (Confidentiality,  Non-Disclossure and Non-Circumvent Agreement)
    • LOI (Letter of Intent)

    Once these have been received, reviewed and succesully declared as satisfactory by us, an introduction to the seller will be made and thereafter, the buyer is entitled to contact and communicate with the seller directly from there onwards. However, in all cases, MWPS will stay engaged in all communications between the seller and buyer during the sales process and will act as an intermediary. Buyers are advised to let MWPS negotiate any terms and conditions on behalf of you as this has proofed to be the most convenient and effective method to achieve a satisfactory agreement and outcome for both buyers and sellers.

    The reasons for this somewhat in-depth process is firstly to make sure that an interested buyer can not solicit a seller directly before an introduction by us has been made with the ill-intend to bypass MWPS as the seller’s sales agent and  the hope to achieve a better sales price. The second main reason for this is that  we will only engage with ‘genuine’ enquiries and that the enquiring prospect has a genuine project for development in place. The majority of enquiries we receive on a daily basis are mainly pre-mature, for inforamtion only and therefor not genuine in respect of an intended purchase.

    The selling process of Wind Turbine Equipment is a very time intensive process in which many questions need to be answered and clarified. MWPS nor most of our sellers have the resources, time and means to enagage in unnecessary communications or to arrange costly inspections for enquiries which are unlikely to result in a purchase. In many cases, enquirers do not even have land for their project allocated yet, often no approved building permission, no PPA (Power Purchase Agreement) or even their finance in place at the time of their enquiry. Such conditions indicate that the enquirer is not realistically in the position to purchase and therefor would only waste unecessary time for all parties involved. In such cases, we always advise the enquirer to come back to us when these necessary pre-conditions are in place and when they are in the position to proceed with a purchase

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

     

    What is a LOI (Letter of Intent) and why do I need to sign it?

    A LOI (Letter of Intent) is required from us to provide to our sellers and contains detailed information about yourself, your company, your confirmation of your intention to buy as well as the contact details of your bank or financial institution from whom the seller may want to obtain a soft probe and confirmation that you have the finance in place to proceed with a purchase.

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    Can I refrain from purchase after signing a LOI (Letter of Intent)?

    Of course you can. A LOI (Letter of Intent) is not a binding agreement and solely expresses your intention to purchase for a specific price and authorizes the seller to obtain confirmation from your bank or financial institution that you have the finance in place to purchase should you wish to proceed. Only a fully executed PA (Purchase Agreement) will bind you to the agreed terms & condtitions.

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

     

    Is dismantling, shipping and other related costs included in price?

    Each advert will exactly describe what is included or excuded in the listed price. Some equipment is already dismantled, some is not and the advert will say if dismantling will be extra or if the dismantling is included in the listed price. Shipping is never included in the price and need to be quoted seperatly by your own shipping company or by one of our affiliated shipping partners specialized in heavey haulage transportation.

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    Is your commission fee paid by the seller or by the buyer?

    Our commission fee is being agreed upon with you (the seller) before we start listing and advertise your equipment for sale. In any case, our services are free of charge unless a suceesful sale has been achieved and a buyer has made either a deposit or full payment  .

    For more details on our services and charges, please see the following link:

    Services by MyWindPowerSystem Ltd.pdf

     

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

    How can I be assured of the quality of the equipment advertised?

    MWPS endeavours to describe the equipment on offer by any of our sellers as accurate as possible. This is for both new or second hand equipment which is either in ‘As Is’ condition, refurbished or remanufactured condition. However, in any case, we advice any interested buyer to always inspect the equipment you want to purchase from one of our sellers on site to ensure that you are satisfied with the condition of the equipment you want to purchase.

    Alternatively, if you feel that you are not knowledgable enough to assess the condition of the equipment you like to purchase, there are a number of companies which we can recommend who are qualified to perform worldwide inspections on your behalf and can produce certified condition reports on the equipment for you. To request contact details of these service companies, please click here!

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

     

     

    Where Can I Find a Complete List of Equipment For Sale?

    You can download both an Microsoft Excel Spreadsheet which has functionalities to sort the listings by ‘manufacturer’ – ‘price’ or ‘kW size’ or a PDF version which give you an ‘At Glance’ sight of all equipment currently available through MWPS at the following link: Click here!  Both lists contain links to the specific adverts on our web site providing you with more specific information of the equipment on offer.

    You can also copy and paste this link into your browser: http://www.mywindpowersystem.com/marketplace/new-wind-turbines-for-sale/used-wind-turbines-download-list/ 

    If you can not find the make and model you are looking for, please send us the details of your desired equipment by using our online ‘Equipment Request’ Form: Click here! or if you have a specific question, then please contact us by clicking here!

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

     

    Can I sign a Contract with MWPS in languages other than English?

    No, we or our Sellers cannot provide any contracts in any other language but English prior to a purchase or sale.

    MWPS and its Sellers are operating under the standard and officially recognized business language of English and as we are a globally operating business, we or our Sellers could not accommodate to provide Sales or any other contracts we may propose in every other existing local language. We advise that you will seek legal counsel from an attorney specialized in international trading to translate and advise you of the terms and conditions of the contracts you will be signing prior to any purchase or sale and the commitment you make by signing an agreement  received by us in English language.

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

    Can MWPS provide finance for new or second hand equipment?

    Unfortunately, the answer is no.

    MWPS is not active in the financing business and MWPS does not offer any financing packages for the products offered throughout our website. Neither do the sellers which MWPS represent provide any finance options. The wind turbine business and especially the ‘used’ or ‘second hand’ wind turbine business is knowingly a ‘strictly cash’ transfer business where the release of goods are generally only released by the seller/owner after 100% of the sales price has been paid.

    There are a small number of high street banks who offer finance services for ‘new’ wind turbines and renewable energy equipment or financial institutions which are specialized and dedicated in finance packages for world wide renewable energy projects which can be easily found on the world wide web . Usually, those sources do only provide finance on ‘new’ equipment and not on used or second hand equipment.

    Please note that neither MWPS nor the sellers/owners MWPS represents can engage in sales or purchase negotiations if the enquirer has not got 100% finance in place beforehand.

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

    Can I pay with a LC (Letter of Credit) as payment method?

    This depends solely on the seller if he accepts a LC (Letter of Credit) as a payment method. Strictly speaking, the used and second hand wind turbines market is a ‘cash payment only’ market and the standard method of payment generally expected and in most cases the only option accepted by sellers is by bank to bank transfer.

    In some cases a seller may accept a LC as payment but as there are a number of different type of LC’s on offer by many international banks, usually a seller, if he is prepared to accept a LC payment method, will insist on a so called ‘Irrevocable LC’ is being used. As the setting up and receiving funds through a LC payment is often a very time consuming process for both seller and buyer as well as the requirement to involve a number of  other third parties, sellers may ask to charge an extra flat fee to be paid on top of the purchase price. This can vary from demands for administration costs only up to several thousand of $ USD more.

    LC payment method is usually only a common and standard  method of payment and widely accepted is for transactions for purchases of brand new equipment purchased from a manufacturer. LC payment is in most cases not a common or acceptable payment method for used or second hand wind turbine purchases. However, we recommend to inform your seller as early as possible that you would like to pay by LC and if he would consider to avoid for both parties to waste unecessary time in negotiating or spending money on travel costs for inspections etc. Just ask but do not be surprised that you will receive an abrupt short ‘No’ as an answer.

    Please also consider that by offering a seller to pay by LC, that this could put yourself at a disadvantage  if you are bidding on a popular item and the seller has a number of offers from other interested buyers to chose from. Cash buyers always have an advantage and are always preferred by sellers, for obvious reasons.

     

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

    Do MWPS wind turbines comply with my local legislations?

    Although MWPS has a good knowledge about general legislation laws of the most common countries who are most advanced in the wind industry and if we are able to answer this question for your country, we will be happy to do so but as  MWPS is trading on a world wide level, it is therefor impossible for us to know or to have the precise answers if the equipment you intend to purchase will be in compliance with every country’s specific legislations laws or if the equipment in question will be permitted for installation in your country.

    For this reason, MWPS is neither equipped nor qualified to give advice on local country legislations and you must undertake your own due diligence investigations to assure that the equipment you intend to purchase via MWPS is in compliance with your local legislation laws.

    As part of advanced negotiations and as far as available from our individual sellers, MWPS will endeavour to provide you with as much technical documentation as possible prior to a purchase for you to use and investigate if the equipment is suitable in your country.

    Has this answered your question? If not, then please click here to send us a suggestion to improve this FAQ.

    Can Not Find The Answer To Your Question?

    We aim to give you the best customer service possible, so please feel free to submit the question you would like us to answer or to include in our next FAQ update by clicking here!

    03 Before You Sell

    How can I contact MWPS?

    We have moved and have new contact details. Please click here

    Is dismantling, shipping and other related costs included in price?

    Each advert will exactly describe what is included or excuded in the listed price. Some equipment is already dismantled, some is not and the advert will say if dismantling will be extra or if the dismantling is included in the listed price. Shipping is never included in the price and need to be quoted seperatly by your own shipping company or by one of our affiliated shipping partners specialized in heavey haulage transportation.

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    Is your commission fee paid by the seller or by the buyer?

    Our commission fee is being agreed upon with you (the seller) before we start listing and advertise your equipment for sale. In any case, our services are free of charge unless a suceesful sale has been achieved and a buyer has made either a deposit or full payment  .

    For more details on our services and charges, please see the following link:

    Services by MyWindPowerSystem Ltd.pdf

     

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

    Can I offer my wind turbine for sale to other brokers and clients?

    We offer both ‘exclusive’ and ‘non-exclusive’ brokering services whereas our commission fee for an ‘exclusive’ services is lower than for our ‘non-exclusive’ service. In case you prefer a ‘non-exclusive’ service, then you will be able to also appoint other 3rd parties to promote and market your equipment for sale.

    For more details on our services and charges, please see the following link:

    Services by MyWindPowerSystem Ltd.pdf

     

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

    Can MWPS buy my wind turbine?

    MWPS only buys specific makes and models (Please write to us at: sales(at)mwps.co.uk for a detailed list) but for the majority of makes and models, MWPS does not buy turbines for resale through our dedicated marketplace but MWPS has a large number of registered ‘ready to buy’ cash buyers looking for new, second hand or used and refurbished equipment in any size between 2kW to 2.5mW equipment.

    MWPS is specialized and provides a premium brokering service for both sellers or buyers who are in search of new, used, second hand, refurbished or re-manufactured Wind Turbines and connects sellers and buyers for the purpose to close a purchasing agreement.

    For more details on our services and charges, please see the following link:

    Services by MyWindPowerSystem Ltd.pdf

     

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    My wind turbine is in bad condition, will you accept it to your listings?

    MWPS will accept any turbine in any condition provided you will list all and every fault with the turbine so that your advertised listing will be a true reflection of the condition your turbine is in and to assure that our buying clients and viewers  are not being mislead. However, your asking price should also reflect the faulty or poor condition your turbine and should be priced accordingly.

     

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    Can you market and sell my wind turbine even if it is currently still in operation?

    Yes, we can. We can market and offer your wind turbine/s for sale even if they are still in operation. The wind turbine sales process is usually a long process and usually a sale is planned well in advance, sometimes as far in advance as one year or more. It would be necessary for you to advise if you can dismantle for the buyer and if yes, for what price  or if buyer has to arrange dismantling themselves.

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    My wind turbine was in use for a very short time only, can you market as ‘new’?

    The answer to this is no, we would not market any equipment branded as ‘new’ even if it was only in operation for a very short time. Once your equipment was installed and in operation, it must be advertised as ‘used’ but we will indicate in any promotional material and our advertising that the equipment has very low hours and can be seen ‘as new’

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    My wind turbine is located far from you, can I still submit a listing?

    MWPS operates on a worldwide level and the location of your equipment is relatively irrelevant. However, equipment located in very far or remote locations, then the number of interested buyers may be not as high as usual due to the possible higher transportation costs

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

     

    How do you check the accuracy of my wind turbine’s listing?

    If the location of your equipment is near to one of our representative’s office, then we will conduct a physical inspection of your equipment for sale. If not, then we will need to rely on the information and picture material you provide to us. However, any interested buyer will in most cases insist on an inspection of your equipment before they decide to proceed with a purchase. Any misrepresentation of the true condition of your equipment will result in a prospective buyer not wanting to proceed with a purchase and will feed this back back to us.

    If we find that you have misrepresented your equipment, we will reserve the right to remove your advert or cease any further promition without notice or make appropiate changes to the advertising to reflect the true condition of your equipment.

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    How long does it take to find a buyer for my wind turbine/s?

    The answer to this is that it very much depends on the make and model of your equipment and your expected asking price to determine how long it will takeus to find a buyer. We will assess your equipment before the start of any marketing activity and will recommend a ‘true market value’ price for your equipment on offer. If your equipment is a popular make and model, the manufacturer still in business and is realistically priced, then a buyer can be found in a very short period, potentially in the same week we publish the first advert of your equipment. If your equipment is an unpopular make and model, the manufacturer perhaps not in business any longer and unrealistically priced too high, then your equipment might be unsellable. However, we will in the first instance try to achieve your expected asking price but if a buyer can not be found and response is very low in the first few month, then we will advice and recommend to you to drop the price in order to raise more interest.

    Has this answered your question? If not, then please click here to ask us your question and send us a suggestion to improve this FAQ.

     

    Can Not Find The Answer To Your Question?

    We aim to give you the best customer service possible, so please feel free to submit the question you would like us to answer or to include in our next FAQ update by clicking here!

    04 After You Bought

    Not happy about something?

    We aim to give you the best customer service possible. If you feel we’ve fallen short,  we’ll work with you to put things right.
    Just  click here to send us a suggestion how we can improve.

    Contact Us

    We have moved and have new contact details. Please click here

    How can I contact MWPS?

    We have moved and have new contact details. Please click here

    Can Not Find The Answer To Your Question?

    We aim to give you the best customer service possible, so please feel free to submit the question you would like us to answer or to include in our next FAQ update by clicking here!

    05 After You Sold

    How can I contact MWPS?

    We have moved and have new contact details. Please click here

    Can Not Find The Answer To Your Question?

    We aim to give you the best customer service possible, so please feel free to submit the question you would like us to answer or to include in our next FAQ update by clicking here!

     

     

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